Shipping Policies, Refunds and Returns
Fresh delivery to your doorstep
To ensure our seafood products remain fresh and ready for you to enjoy, we use FedEx overnight shipping.
All fresh fish and smoked salmon orders received Monday through Friday by 4:00 P.M. PST are shipped that day by FedEx Next Day Air. All orders received after that time will be shipped the next day except for Friday. Any items that are not perishable will be sent FedEx 2 Day.
AirShipping charges are calculated according to the following:
- The cost of shipping and handling is already included in Smoked Salmon, Gift Packs and Gift Box orders. There is no minimum shipping fee if you order only these items.
- Minimum shipping and handling fees are $45.00 and cover the first 10 pounds. Each additional pound over 10 adds $3.00.
- If you order an item that includes the cost of shipping in addition to an item that does not include the cost of shipping, shipping fees apply to products where shipping is not included.
- Any order shipped to either Alaska or Hawaii will cost an additional $20.00.
When your order is placed after 4:00 P.M. PST on Friday, you can specify a Saturday delivery with FedEx at an additional cost of $20.00 by specifying this in the special instructions section on the check out page. This amount will be charged to your credit card separately. Otherwise the order will be shipped the following Monday.
Sorry, we cannot ship to P.O. Boxes, We cannot guarantee delievery to businesses. If asking for Friday Delievery please be sure your order is being shipped to a residental address.
We love special orders and special instructions.
For discounts on large quantities or orders over 50 pounds, call us at the numbers below for special considerations.
We will gladly put a gift card in any gift box. Please tell us what you want to say in the special instructions section at the bottom of the check out page.
Refunds & Returns
- If you are unsatisfied with your order, you have 14 days from when you received your order to notify us of a refund or reship.
- If order in questions is placed during the month of December, notice of refund must be received by January 3rd.
- Delivery to businesses is at shippers own risk as Federal Express does not give a guaranteed delievery time. If asking for Friday delivery please make sure your order is going to a residential address.
Order from FreshSeafood.com today!