Located in Seattle’s Famous Pike Place Market

Rewards Program

Rewards Program

FAQ

CAN I USE MY REWARDS POINTS AT PURE FOOD FISH MARKET AT PIKE PLACE MARKET?

No, Fresh Seafood Rewards can be used for online sales at FreshSeafood.com only.

DO I NEED TO BE REGISTERED ON THE SITE TO EARN POINTS?

Yes. Account registration is quick and easy.

WHAT IF I ALREADY HAVE AN ACCOUNT WITH FRESHSEAFOOD.COM?

Current FreshSeafood.com account holders will automatically be enrolled and start receiving the benefits of the Fresh Seafood Rewards program.

HOW LONG AFTER MY FRESHSEAFOOD.COM PURCHASE DO THE REWARDS POINTS POST TO MY ACCOUNT?

FreshSeafood.com will post earned reward points within 30 days of purchasing. Points can be redeemed immediately as long as a rewards gift card is available in the cart.

WHY DIDN’T I RECEIVE POINTS FOR SIGNING UP FOR THE EMAIL LIST?

If you are already an email subscriber, you are not eligible for additional sign up points. If you are a new subscriber, it may take 24-48 hours until the activity is recorded and points are credited to your account.

HOW TO REVIEW A PRODUCT

We love to hear your feedback on our products. When you have feedback to share, please visit the product page for the particular product you’re looking to review, then click on the “Reviews” tab under the main product image. Your review will be passed along to our customer service team who will approve it. At that time, you will see your points in your account. Please note: we reserve the right to decline reviews at our own discretion if we feel they are derogatory, offensive, or use foul language. In an instance such as this, the points will not be dispersed.

HOW TO REGISTER FOR AN ACCOUNT

Simply click on the word 'Register' at the very top of FreshSeafood.com and fill out the online form.

HOW TO SIGN UP FOR THE FRESHSEAFOOD.COM EMAIL LIST

There are three ways to sign-up:

1. Simply click on the words 'Email Sign-Up' at the very top of FreshSeafood.com and fill out the online form.

2. Visit our Facebook pagehere and click on the ‘eNews Sign-Up’ tab under the timeline cover image and input your email address.

3. Sign-in to your account with FreshSeafood.com using the ‘My Account’ button at the very top of FreshSeafood.com. Once in your account, select the ‘Edit’ hyperlink under ‘Newsletters’ and it will give you a checkbox to select to sign-up for our general email list.

CAN I SHARE MY POINTS?

FreshSeafood.com shoppers are not allowed to give, share, or combine their points. Points are non-transferrable.

DO MY POINTS EXPIRE?

FreshSeafood.com will cancel accumulated Rewards points if there is no account activity for a period of 180 consecutive days. For the purposes of these Terms and Conditions, “account activity” means any purchases, downloading of content, uploading of content, or logging in. FreshSeafood.com will reasonably determine if an account is inactive at its sole discretion.

HOW DO I KNOW HOW MANY POINTS I HAVE?

Sign into your account and click My Rewards and your points balance will be displayed.

HOW MANY REWARDS POINTS WILL I EARN ON MY PURCHASE?

FreshSeafood.com rewards 1 point for every dollar spent. On occasion, FreshSeafood.com may offer additional points on a particular product. You can hear about these special opportunities to buy through our email list.

If your question is still not answered, please email us at rewards@freshseafood.com and our rewards team will be in touch. We request that you do not call the physical market with questions pertaining to rewards – emailing will be the most efficient way to resolve your issue. Thank you and happy shopping!

REWARD POINTS TERMS AND CONDITIONS

ELIGIBILITY:

FreshSeafood.com reserves the right to modify, suspend, or cancel the Rewards Program, without notice, for any conduct that we believe is in violation of acceptable usage of our Rewards program. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the program.

REVIEW GUIDELINES:

To ensure that your review meets our criteria, all fields must be completed and an honest paragraph about the product itself must be included. We will not accept duplicate reviews or derogatory reviews about our products, as these issues should be taken up directly with our Customer Service team. Once you have submit your comments, we will assess the review and reward points to your account. Points will only be received if the review meets the criteria stated.

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